Payment Policy Payment for services is required at the time services are rendered. All orders will be held in the office for a maximum of 3 months, before they are returned to the lab and any payments made will be non-refundable. RETURN POLICY If you are not completely satisfied with your purchase, you are allowed to cancel before the job is processed for a full refund. If the job has been processed, there is a 50% cancellation fee for the lens because lab charges have been accrued on the order. A restocking 25% fee will apply for the frames.All sunglasses are non-refundable.Remakes due to lab errors and doctor’s prescription changes are free for the first time around. Please be advised that we will remake your glasses at most twice if it’s a lab error. If you are still unhappy with the result of the order or the prescription, then the third remake will be at your own expense. Lenses are not scratch proof. If you upgrade to a polycarbonate lens which are scratch resistant (not scratch proof) they can be replaced in full one time if the scratch is within 30 days. If they are scratched again within 6 months, then you can replace them at 50% of our listed price.Patient acknowledges that frame and lens purchase with necessary treatments have been explained and reviewed thoroughly and patient is in agreement with glasses purchase.Name First Last Date MM slash DD slash YYYY Signature
